Terms and Conditions

Terms and Conditions of Service

Last Updated: September 15, 2026

Welcome to Digital Marketing PTA (“we,” “our,” or “us”). By engaging our services—including, but not limited to, website design, search engine optimization (SEO), digital marketing campaigns, and related digital solutions—you (“Client,” “you,” or “your”) agree to be bound by the following Terms and Conditions. Please read them carefully before commencing any project with us.

1. Scope of Work and Project Initiation

1.1. All projects are defined by a specific proposal, quotation, or scope of work agreed upon in writing (via email or official contract) between Digital Marketing PTA and the Client. 1.2. Work will commence only upon receipt of the agreed-upon initial deposit (typically 50% upfront, unless otherwise stipulated). 1.3. Any requests outside the defined scope of work will be billed as additional work (out-of-scope) at our standard hourly or project rates.

2. Client Responsibilities & Cooperation

2.1. The Client agrees to provide all necessary materials, content, access credentials (hosting, cPanel, WordPress admin, social media accounts, etc.), and feedback in a timely manner. 2.2. Delays in providing materials or feedback may result in project schedule adjustments. Digital Marketing PTA is not liable for project launch delays caused by the Client’s unresponsiveness. 2.3. The Client warrants that all text, graphics, photos, designs, trademarks, and other artwork provided to us for inclusion are owned by the Client, or that the Client has explicit permission to use them.

3. Website Design & Development

3.1. Platform & Hosting: Websites are typically built on WordPress or other agreed content management systems. The Client is responsible for maintaining active, secure hosting and domain registration unless management is explicitly contracted to Digital Marketing PTA. 3.2. Testing & Launch: Upon completion, the website will be presented to the Client for review. The Client has a designated review window (typically 7 business days) to report bugs or requested adjustments within the scope. Failure to respond constitutes formal approval and acceptance of the website. 3.3. Post-Launch Maintenance: Once a website is handed over or launched, Digital Marketing PTA is not responsible for future security breaches, plugin conflicts, server downtime, or alterations made by the Client or third-party developers, unless an active maintenance agreement is in place.

4. Search Engine Optimization (SEO) & Digital Marketing

4.1. No Guarantee of Specific Rankings: Search engines (such as Google) use complex, constantly changing algorithms. While Digital Marketing PTA employs industry best practices, ethical white-hat SEO, and data-driven strategies, we do not guarantee specific, permanent, or fixed keyword rankings, traffic volumes, or exact conversion rates. 4.2. Third-Party Platforms: We are not liable for algorithm updates, penalties, suspensions, or indexing changes implemented by third-party search engines, social media platforms, or directories (e.g., Google, Meta). 4.3. Ad Spend: For paid digital marketing campaigns (e.g., Google Ads, Meta Ads), ad spend budgets are paid directly to the platform provider or billed separately from our management retainers. We are not responsible for ad account suspensions resulting from platform policy violations or billing issues originating from the Client’s side.

5. Limitation of Liability and Indemnification

To the maximum extent permitted by South African law (including the Consumer Protection Act where applicable): 5.1. No Consequential Damages: Digital Marketing PTA, its directors, employees, and partners shall not be held liable for any indirect, incidental, special, or consequential damages—including loss of profits, loss of data, business interruption, or revenue loss—arising out of or in connection with our services or the performance/failure of websites and marketing campaigns. 5.2. Indemnification: The Client agrees to defend, indemnify, and hold harmless Digital Marketing PTA from and against any claims, liabilities, losses, damages, or legal costs (including legal fees on an attorney-and-client scale) arising out of:

  • Content, products, or services provided by the Client.

  • Infringement of any third-party intellectual property rights by materials supplied by the Client.

  • Use of the Client’s website or marketing assets by consumers or third parties. 5.3. Cap on Liability: In any event, the total aggregate liability of Digital Marketing PTA for any claim arising under these terms shall be strictly limited to the total amount actually paid by the Client to Digital Marketing PTA for the specific project or service giving rise to the claim.

6. Payment Terms, Deposits, and Refunds

6.1. All invoices are due upon presentation unless otherwise specified in writing. 6.2. Deposits paid to initiate a project are strictly non-refundable, as they cover initial resource allocation, software setup, and preliminary work. 6.3. Monthly retainers (SEO, digital marketing, maintenance) are billed in advance and are non-refundable once the monthly billing cycle has commenced. 6.4. Failure to pay invoices on time may result in the suspension of services, removal of website access, or pausing of active ad campaigns until accounts are brought up to date.

7. Intellectual Property Rights

7.1. Upon full and final settlement of all outstanding project fees, ownership of the final deliverables (such as customized website design elements or specific ad creatives) transfers to the Client. 7.2. Digital Marketing PTA retains the right to display completed projects, designs, and case studies within our portfolio and marketing materials.

8. Governing Law and Jurisdiction

8.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa. 8.2. Any legal disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts located in Gauteng, South Africa.